Insights from User Research:
Time Constraints: Employees faced challenges finding time for learning due to busy schedules. Flexibility and self-paced access to learning materials were important
to address this constraint.
Motivation and Relevance: Employees seek learning courses aligned with their job roles and career aspirations. They are motivated when they can immediately apply the gained knowledge.
Interaction and Feedback: Employees value collaborative learning environments with opportunities for interaction and feedback from instructors and peers.
Personalization: Employees highly value personalized learning experiences that adapt to their individual needs, preferences, and learning styles.
Sessions Dashboard
Employees can track their scheduled session and edit it as well.
User PERSONA
I combined my earlier research to create a persona which help us to get a clear understanding of the user's needs, behaviors, and motivations.
Insights from User Research:
Time Constraints: Employees faced challenges finding time for learning due to busy schedules. Flexibility and self-paced access to learning materials were important
to address this constraint.
Motivation and Relevance: Employees seek learning courses aligned with their job roles and career aspirations. They are motivated when they can immediately apply the gained knowledge.
Interaction and Feedback: Employees value collaborative learning environments with opportunities for interaction and feedback from instructors and peers.
Personalization: Employees highly value personalized learning experiences that adapt to their individual needs, preferences, and learning styles.
INTRODUCTION
INTRODUCTION
Learning Link, the cutting-edge learning platform at EY, is transforming how employees acquire knowledge and develop their skills. It offers a wide array of learning resources, including interactive courses and expert-led webinars, providing continuous learning opportunities. The platform's focus on 1:1 learning partnerships creates a supportive environment for employees to connect with mentors and peers, significantly enhancing their learning experience.
Learning Link, the cutting-edge learning platform at EY, is transforming how employees acquire knowledge and develop their skills. It offers a wide array of learning resources, including interactive courses and expert-led webinars, providing continuous learning opportunities. The platform's focus on 1:1 learning partnerships creates a supportive environment for employees to connect with mentors and peers, significantly enhancing their learning experience.
My ROLE
In this project, I collaborated closely with Stakeholders and the Project Manager to understand user requirements and communicate design recommendations. My key responsibilities included conducting user research, analyzing data, and translating insights into impactful UI designs and prototypes.
In this project, I collaborated closely with Stakeholders and the Project Manager to understand user requirements and communicate design recommendations. My key responsibilities included conducting user research, analyzing data, and translating insights into impactful UI designs and prototypes.
THE TEAM
2 Designers, 1 Project Manager, a team of developers and Engineer.
2 Designers, 1 Project Manager, a team of developers and Engineer.
TIMELINE
Aug 2022 — Jan 2023
Aug 2022 — Jan 2023
PROJECT OUTCOMES
PROJECT OUTCOMES
✅ Personalized Learning Opportunities: The implementation of 1:1 peer connect led to a 30% increase in user engagement and collaboration, as employees were able to connect with mentors and peers for personalized learning experiences.
✅ Personalized Learning Opportunities: The implementation of 1:1 peer connect led to a 30% increase in user engagement and collaboration, as employees were able to connect with mentors and peers for personalized learning experiences.
✅ Personalized Learning Opportunities: The implementation of 1:1 peer connect led to a 30% increase in user engagement and collaboration, as employees were able to connect with mentors and peers for personalized learning experiences.
✅ Increased Employee Engagement: Learning course completion rates saw a 25% improvement, indicating higher employee engagement and motivation to complete courses aligned with their career goals.
✅ Increased Employee Engagement: Learning course completion rates saw a 25% improvement, indicating higher employee engagement and motivation to complete courses aligned with their career goals.
✅ Increased Employee Engagement: Learning course completion rates saw a 25% improvement, indicating higher employee engagement and motivation to complete courses aligned with their career goals.
✅ Improved Learning Efficiency: The average time spent on completing learning courses reduced by 15%, indicating a more efficient and effective learning experience.
✅ Improved Learning Efficiency: The average time spent on completing learning courses reduced by 15%, indicating a more efficient and effective learning experience.
✅ Improved Learning Efficiency: The average time spent on completing learning courses reduced by 15%, indicating a more efficient and effective learning experience.
PROBLEM STATEMENT
PROBLEM STATEMENT
EY faced challenges with its employee training program, which relied heavily on traditional methods like instructor-led training and classroom-based learning. These methods were costly, inflexible, and hindered employees' ability to learn at their own pace. To overcome these limitations, EY sought more flexible and effective training approaches that would cater to diverse learning styles and provide employees with the freedom to learn at their convenience. The goal was to create a learning environment that maximized engagement, knowledge retention, and professional development.
EY faced challenges with its employee training program, which relied heavily on traditional methods like instructor-led training and classroom-based learning. These methods were costly, inflexible, and hindered employees' ability to learn at their own pace. To overcome these limitations, EY sought more flexible and effective training approaches that would cater to diverse learning styles and provide employees with the freedom to learn at their convenience. The goal was to create a learning environment that maximized engagement, knowledge retention, and professional development.
User research
User research
To understand the needs, preferences, and pain points of employees at EY regarding the existing learning experience, qualitative user research was conducted. The goal was to gather insights and inform the design of a more effective and user-centered learning solution.
To understand the needs, preferences, and pain points of employees at EY regarding the existing learning experience, qualitative user research was conducted. The goal was to gather insights and inform the design of a more effective and user-centered learning solution.
Research Goal:
Research Goal:
1️⃣ Identify the specific barriers and challenges that EY employees face in accessing and completing learning courses.
2️⃣ Gain insights into the motivations and preferences of employees when it comes to learning and professional development.
3️⃣ Understand the current user experience with the existing learning platform and uncover areas for improvement.
4️⃣ Explore employee expectations and desired features for a more engaging and personalized learning experience.
5️⃣ Collect feedback on the effectiveness and relevance of the available learning content and resources.
6️⃣ Identify opportunities to enhance collaboration, knowledge sharing, and peer-to-peer learning among employees.
1️⃣ Identify the specific barriers and challenges that EY employees face in accessing and completing learning courses.
2️⃣ Gain insights into the motivations and preferences of employees when it comes to learning and professional development.
3️⃣ Understand the current user experience with the existing learning platform and uncover areas for improvement.
4️⃣ Explore employee expectations and desired features for a more engaging and personalized learning experience.
5️⃣ Collect feedback on the effectiveness and relevance of the available learning content and resources.
6️⃣ Identify opportunities to enhance collaboration, knowledge sharing, and peer-to-peer learning among employees.
Insights from User Research:
Time Constraints: Employees faced challenges finding time for learning due to busy schedules. Flexibility and self-paced access to learning materials were important
to address this constraint.
Motivation and Relevance: Employees seek learning courses aligned with their job roles and career aspirations. They are motivated when they can immediately apply the gained knowledge.
Interaction and Feedback: Employees value collaborative learning environments with opportunities for interaction and feedback from instructors and peers.
Personalization: Employees highly value personalized learning experiences that adapt to their individual needs, preferences, and learning styles.
SOLUTION
The Learning Link platform at EY aims to be user-friendly and personalized, empowering employees to drive their professional growth. It provides relevant and engaging resources and supports flexible learning. Additionally, it encourages a collaborative learning community for peer-to-peer knowledge sharing. This enhances employee engagement, retention, and productivity while fostering innovation, agility, and competitiveness within the organization.
A growth mindset culture is likely to impact the following values in an organization:
Trust
47%
Engagement
34%
Innovation
49%
Ethics
41%
Design PROCESS
User Persona
User personas played a critical role in the design process by providing a clear understanding of the target users' needs, goals, motivations, and pain points. These personas served as representative archetypes of the intended users, allowing us to design with their specific preferences and behaviors in mind.
Employee User Journey
Employee User Journey
The user journey played a crucial role in designing the Learning Link platform by providing valuable insights into the needs, pain points, and goals of employees throughout their learning experience. By understanding the different stages of the user journey, we were able to identify specific areas where improvements were needed and tailor the platform to address those needs.
The user journey played a crucial role in designing the Learning Link platform by providing valuable insights into the needs, pain points, and goals of employees throughout their learning experience. By understanding the different stages of the user journey, we were able to identify specific areas where improvements were needed and tailor the platform to address those needs.
User flow of employees through
learning link platform
User flow of employees through learning link platform
User flow helped us see patterns and steps needs to follow to complete their learning journey. For the MVP we ideated concepts under each of these steps.
User flow helped us see patterns and steps needs to follow to complete their learning journey. For the MVP we ideated concepts under each of these steps.
Ideation & Design Iterations
Ideation & Design Iterations
Throughout the ideation and design iterations, we constantly sought feedback from users, stakeholders, and team members to refine and improve our solutions. We conducted usability testing sessions to gather insights and validate design decisions. Based on the feedback received, we iterated on our designs, making necessary adjustments and enhancements to ensure a seamless and intuitive user experience. This iterative process allowed us to address any usability issues, incorporate user preferences, and ultimately deliver a highly functional and user-centric learning platform.
Throughout the ideation and design iterations, we constantly sought feedback from users, stakeholders, and team members to refine and improve our solutions. We conducted usability testing sessions to gather insights and validate design decisions. Based on the feedback received, we iterated on our designs, making necessary adjustments and enhancements to ensure a seamless and intuitive user experience. This iterative process allowed us to address any usability issues, incorporate user preferences, and ultimately deliver a highly functional and user-centric learning platform.
High-fidelity Mocks
High-fidelity Mocks
Final Outcome:
Final Outcome:
Register Flow
Employees can register for different courses as per their interest.
Employees can register for different courses as per their interest.
Employees can register for different courses as per their interest.
During session
On the scheduled date, the employee connects 1:1 with their learning partner and completes the course.
On the scheduled date, the employee connects 1:1 with their learning partner and completes the course.
On the scheduled date, the employee connects 1:1 with their learning partner and completes the course.
SCHEDULE A SESSION
SCHEDULE A SESSION
Employees can schedule sessions by selecting a time slot and a learning partner, either someone they already know or someone recommended by the system.
Employees can schedule sessions by selecting a time slot and a learning partner, either someone they already know or someone recommended by the system.
Employees can schedule sessions by selecting a time slot and a learning partner, either someone they already know or someone recommended by the system.
Sessions Dashboard
Sessions Dashboard
Employees can track their scheduled session and edit it as well.
Employees can track their scheduled session and edit it as well.
Designing the Learning Link platform for EY was an enlightening journey that yielded valuable insights into the realm of user-centered design and digital learning solutions. Here's a breakdown of what went well and where we encountered challenges:
Success Highlights:
Iterative Design Excellence: Continual refinement from low-fidelity sketches to high-fidelity prototypes ensured an exceptionally polished user experience.
Effective User Journey Mapping: Mapping the user journey played a pivotal role in identifying crucial touchpoints and enhancing the overall learning experience.
Seamless Cross-Functional Collaboration: Collaborative efforts among team members, stakeholders, and developers resulted in seamless alignment and a well-coordinated project.
Challenges Encountered:
Accessibility Complexity: Unanticipated accessibility challenges underscored the importance of thorough accessibility testing and early feature planning.
Technical Obstacles: Integrating features such as 1:1 session scheduling presented unforeseen technical hurdles, emphasizing the need for early technical assessments.
Designing the Learning Link platform for EY was an enlightening journey that yielded valuable insights into the realm of user-centered design and digital learning solutions. Here's a breakdown of what went well and where we encountered challenges:
Success Highlights:
Iterative Design Excellence: Continual refinement from low-fidelity sketches to high-fidelity prototypes ensured an exceptionally polished user experience.
Effective User Journey Mapping: Mapping the user journey played a pivotal role in identifying crucial touchpoints and enhancing the overall learning experience.
Seamless Cross-Functional Collaboration: Collaborative efforts among team members, stakeholders, and developers resulted in seamless alignment and a well-coordinated project.
Challenges Encountered:
Accessibility Complexity: Unanticipated accessibility challenges underscored the importance of thorough accessibility testing and early feature planning.
Technical Obstacles: Integrating features such as 1:1 session scheduling presented unforeseen technical hurdles, emphasizing the need for early technical assessments.
Designing the Learning Link platform for EY was an enlightening journey that yielded valuable insights into the realm of user-centered design and digital learning solutions. Here's a breakdown of what went well and where we encountered challenges:
Success Highlights:
Iterative Design Excellence: Continual refinement from low-fidelity sketches to high-fidelity prototypes ensured an exceptionally polished user experience.
Effective User Journey Mapping: Mapping the user journey played a pivotal role in identifying crucial touchpoints and enhancing the overall learning experience.
Seamless Cross-Functional Collaboration: Collaborative efforts among team members, stakeholders, and developers resulted in seamless alignment and a well-coordinated project.
Challenges Encountered:
Accessibility Complexity: Unanticipated accessibility challenges underscored the importance of thorough accessibility testing and early feature planning.
Technical Obstacles: Integrating features such as 1:1 session scheduling presented unforeseen technical hurdles, emphasizing the need for early technical assessments.
Key Takeaways
Key Takeaways
Sessions Dashboard
Employees can track their scheduled session and edit it as well.